badwolf designs

General Information

All websites are designed to be compatible with Internet Explorer 5 and above. All websites are optimised for viewing at a 1024 x 800 resolution but shall be usable at resolutions from 800 x 600 and upwards.

Website design:

We aim to provide contemporary, simple yet stunning, affordable web design and be as competitive as possible keeping costs to you to a minimum.

Any quotation given for bespoke website design will be valid for a period of 30 days from the date of submission. badwolf designs make no guarantees of ongoing performance of our client websites and cannot be held responsible for any drop in traffic or search engine ranking.

Ongoing website maintenance:

In order to keep our design costs down we only charge you for the initial design and ongoing servicing is optional – unlike others who offer “free” minor amendments but charge double for the web design. Our way means it is both less costly to you and also offers you the option of how to manage your site long term.

We offer an ongoing Service Contract on a £20 per month fee. This is to include up to one hours work each month on maintaining your website – which would include adding or amending text / images, changing contact details, or other similar maintenance work. If you take this option we aim to make these changes within 3 days of receiving your change request. The fees are invoiced monthly and payment is due on receipt and the minimum Service Contract length is 12 months.

Alternatively we offer an ad hoc maintenance service. This is charged at a nominal £35 per change (for up to one hours work) and we aim to complete the changes within 14 days of receipt of your request.

Frequently Asked Questions

What is a domain name?
Can I have any domain name?
What is hosting?
Do I have to use your hosting service?
What happens after the first year?
How do I know what size website I need?
I need a bigger website than the Gold Package?
What if I need regular maintenance and updates?
I would like to have an interactive section to my website for my customers to communicate?
I would like to have a slide show, movie or sound clips on my website.
What is webmail?
Can I use my e-mail address with my mail software, e.g. Microsoft Outlook?

What is a domain name?
A domain name is the unique web address where visitors will find your site, eg. yourname.co.uk

Can I have any domain name?
A domain name must be available, it nobody else is using the name you require then we can register it for you. We will carry out a search on possible domain names based on the criteria set by you. Domain names ending in a ".uk" extenstion, eg. .co.uk, .org.uk, .me.uk, are available free as part of our web design packages, other extensions, eg. .com are subject to a nominal charge.

What is hosting?
Hosting is where your website is stored. Our hosting is provided by a reputable UK based hosting company.

Do I have to use your hosting service?
No. If you already have a website, a domain or a hosting service, then we can use that service providing you can provide the necessary details. If we have arranged hosting and you choose to move your site to another host, then you may do so.

What happens after the first year?
You have the option of renewing your hosting package, in addition to a continued service package. Alternatively, if you are not happy with the service you have received you are able to transfer your website.

How do I know what size website I need?
We will help you identify your website needs at the initial consultation. We can advise you on what will work best for your requirements.

I need a bigger website than the Option 3 Package?
That is not a problem. As we offer a fully bespoke service, we can negotiate rates based on your requirements.

What if I need regular maintenance and updates?
All our packages come with an option to choose basic service contract, based on a maximum of 1 hours work per month at an additional charge of £20 per month, payable yearly in advance. We will discuss this with you before invoicing. If you needed more work regularly on your site then we would need to negotiate an upgraded service contract. If you choose not to take this service contract that is fine - we will be happy to undertake maintenance on your site as and when you need it - the cost of this will be negotiated with you and will depend on the amount of work to be undertaken but will be based on our hourly rate of £35.

I would like to have an interactive section to my website for my customers to communicate?
This is not a problem. We can set up message boards, guest books, and more.

I would like to have a slide show, movie or sound clips on my website.
This is not a problem, we can include photo galleries, movies, sound or flash images to your site.

What is webmail?
Webmail is an internet based mail system. This means you can access your e-mails from any PC with an internet connection.

Can I use my e-mail address with my mail software, e.g. Microsoft Outlook?
Yes, the e-mail accounts are POP3. We can provide you with the necessary settings to set up your software